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Our Promises to You
When you were asked to vote on the transfer of Gedling Borough
Council’s housing stock we made 126 promises to our customers on the services we
would provide. Since Gedling Homes was created in November 2008 and took over the
management of your homes and neighbourhoods we have been working hard to fulfil
the promises made to you. We have to report to the Board of Gedling Homes twice
a year (October and April) on how we are progressing with the delivery of our promises.
How are we doing?
Out of the 126 promises made, 96 have now been delivered and
a further 18 have plans in place to ensure delivery. Therefore 114 promises have
a green status, an increase of 8 since September 2010.
Of the remainder of the promises 11 have been given an amber status to reflect that
plans are currently being put in place to ensure delivery of the promise within
target.
There is only 1 outstanding promise that is currently at red status, a reduction
of 9 since September 2010. This promise relates to a review of the provision of
extra care in partnership with Nottinghamshire County Council. Due to the uncertainty
of the impact of the proposed significant cuts in Notts CC Supporting People budgets
it is unclear whether extra care provision will be an option in the future.
The following charts demonstrate progress in the last six months.
Can I see the promises that you made?
Yes - we have a detailed list of all the promises and their
status. You
can view this by clicking on this link.
How are the promises monitored?
Since the last report to Board, two of the Tenant Inspectors,
Dora Godfrey and Helen Reyes-Minana, have received training to enable them to carry
out independent checks of the evidence files, which support the progress being made
on the promises. This followed a recommendation from the audit on “Delivering the
Promises”. Dora and Helen have undertaken their first checks and identified some
promises where they felt additional evidence was needed to support progress and
this has now been provided.
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