Tenant involvement
Gedling Homes believes that by working in partnership with
our tenants, we can continue to provide good quality, tenant-led services. As a
tenant of Gedling Homes you know better than anyone what kind of services you are
receiving and what can be done to improve them. Through the provision of excellent
services and resources our tenants and staff can continue to form an effective partnership
to help shape services and tailor our work directly to meet your needs.
Aims of tenant involvement
Gedling Homes believes that through effective tenant involvement
our tenants will support us in delivering our values, by
- guiding us to provide the best possible service to all
our tenants.
- assisting in the development and promotion of mixed and
sustainable communities.
- promoting equality and diversity throughout our services.
- increasing levels of satisfaction through effective monitoring.
- keeping our tenants informed of all the services we provide.
- assisting the development of effective consultation methods.
- ensuring that we provide value for money across all areas
of our service delivery.
- ensuring continuous improvement across our services.
How can I get involved?
Gedling Homes has a range of flexible involvement methods enabling
you to be involved at a level which suits your individual needs. These are summarised
here. Please follow this link to view our
Tenant Involvement Statement which was developed in consultation with our
residents.
Tenant Board Members
One third of our board is made up from tenants who have been
selected to provide a tenants’ perspective at the highest level. Tenant Board Members
are involved in strategic, high-level decision making and help ensure that there
is a tenant focus to our policies and procedures. These individuals help shape the
future direction of Gedling Homes.
Tenant Consultation Panel
The Tenant Consultation Panel is a group which looks at policies
and procedures across the services Gedling Homes provide. This group provides a
mechanism for tenants to shape our policies and procedures by making recommendations
to senior managers. It also gives tenants the opportunity to meet with senior managers
regularly.
Tenant Voices
Tenants who have expressed an interest in influencing policies
and procedures, and the design and delivery of services can sign up to our Tenant
Voices Initiative. Through this initiative tenants can give us their views using
a variety of methods to suit their individual needs, for example, via post, e-mail
or on the phone. Members of the Tenant Voices will also be invited to attend focus
groups which look at Gedling Homes services. Please follow this link to sign up
to
Tenant Voices.
Service Improvement Panels
Service Improvement Panels are panels which have been specifically
formed to review and monitor individual services and make recommendations to ensure
continuous improvement and that services are customer focused. Tenants are invited
to share their experiences in relation to service provision. These panels are formed
by members of existing Tenants and Residents Groups, members of the Tenant Consultation
Panel, Tenant Inspectors and individuals who have signed up to our Tenant Voices
initiative.
Tenant Inspectors
These are tenants recruited by Gedling Homes to monitor the
services we provide. The inspectors sit on the Service Improvement Panels and receive
information in relation to performance data. They are involved in monitoring the
performance of Gedling Homes. The inspectors also workshadow Gedling Homes staff
and consult with tenants to ensure that services are delivered to a high standard.
Tenant Sounding Board
The Tenant Sounding Board provides an editorial resource for
information and documents which we send out to tenants. They ensure that the information
we send out is relevant clear and concise.
Tenant Involvement Strategy
Gedling Homes have developed the Tenant Involvement Strategy with tenants to guide the work our team does. A copy of this strategy can be found be following this link:
Tenant Involvement Strategy
2010/11
Will you help me with any expenses if I get involved?
Gedling Homes does not expect anyone who gets involved to be
out of pocket. We will pay all reasonable expenses that you incur. A copy of our
Gedling Homes Tenant Expenses Policy and a Claims Form can be viewed or downloaded
by following these links.
Gedling Homes Tenant Expenses Policy Gedling
Homes Tenant Expenses Claim Form
Want to know more about getting involved?
Please ring us on 0115 9051515 and ask for our Tenant Involvement
Team or e-mail us at tenantinvolvement@gedlinghomes.co.uk.
To download our Factsheet with this information please click the following link.
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