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How Are We Monitored
Gedling Homes is monitored in several ways.
By the Tenant Services Authority
In December 2008, the Tenant Services Authority replaced the
Housing Corporation as the Government agency responsible for
regulating and supervising Registered Providers in England. It sets a Regulatory Code to make sure that
Registered Providers deliver a high class housing service openly, fairly and without discriminating against anyone. If Gedling Homes does not meet the requirements of the Code, the Tenant Services Authority has wide powers to step in and supervise if necessary. Amongst other things, the Regulatory Code means that
Registered Providers must give their tenants and applicants more rights than the law demands.
The regulation is effective in protecting tenants. No tenant has
ever lost his or her home because of the performance failure or
bankruptcy of a Registered Provider.
Tenant Inspectors
Gedling Homes Tenant Inspectors are a group of tenants who have been appointed to provide a quality check on the services we deliver. Our inspectors ensure that Gedling Homes services meet the needs of our tenants and the work they do helps improve customer satisfaction with these services. Tenant Inspectors can scrutinise all aspects of the services we provide from how we manage our estates to making sure we are keeping the promises we made to our tenants.
External Auditors
The finances of Gedling Homes are monitored by external auditors. This ensures that there are safeguards in place to prevent Gedling Homes getting into financial difficulties.
Gedling Borough Council
The Council has a formal contract with Gedling Homes and closely monitors compliance with this contract.
Board of Management
Gedling Homes’ Board of Management receive regular monitoring reports
By the Group
Being part of an existing housing group means the group as a whole work closely with Gedling Homes to ensure that it is performing to a high standard.
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