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Repair Timescales

If you contact us by telephone to request a repair you will be given an appointment at a time that suits you.

If you contact us in any other way we will make every effort to arrange an appointment that is convenient to you.

If we are unable to speak to you we will text you advising of your appointment.

If this date is inconvenient you can contact us to rearrange at a more suitable time.

How long will I have to wait for a repair?

Repairs are categorised according to the nature of the work.

  • 0 Priority - we will attend within 4 hours and make safe
  • 1 Priority - repairs completed within 5 working days
  • 2 Priority - repairs completed within 20 working days
  • 3 Priority - repairs completed within 30 working days

How can you help us?

  • To help us to get your repair completed quickly, please ensure our staff and contractors have access to your property at the agreed time. If you cannot make the appointed time, please contact us to rearrange
  • Help us to make improvements to your repairs service by completing a Customer Satisfaction Questionnaire

Will the contractor call me before they come?

You will receive a text message, reminding you of your appointment the day before the works are due to take place.