Paying your rent

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Choose from the index:
Direct debit

This is the easiest way to pay your rent. Once set up, we will collect your rent automatically when payment is due. All you need to do is make sure the funds are available. To set up a Direct Debit, you just need to call us and your direct debit can be set up over the telephone, you will need to have your bank details available, alternatively you can complete and return a Direct Debit mandate

You can download one either by clicking here, logging into your online portal or calling 0161 331 2215 to request one.

Direct debits are collected week on a Thursday or on the 1st, 8th 15th or 22nd of the month.

Standing order

A standing order should be set up via your bank. Log into the online portal or call 0161 331 2215 to request a form to complete and send to your bank.

24 hour automated payment line

Simply call 0115 905 1515 and have your card and bank details to hand, as well as your unique 8 digit payment reference number.

We take payments from the following cards:

  • MasterCard
  • Visa
  • Maestro
  • Visa Electron
Online 24/7

You can pay your rent online or straight from you mobile phones using the Allpay app. The app is free to download from the Apple App Store, Google Play and on Windows phones using the links below.

Step 2 – Follow the instructions to set up your account

You will need:

  • Your Allpay payment card (if you can’t find your card call us on 0161 331 2050 and we can help).  You will be asked for the long number across the middle of the card where it says ‘Payment reference number’.
  • The bank card that you want to make payments from.
  • A PIN number and a password so only you can access the app.

The payment should be in your rent account the next working day after you have made the payment via the app.

Pay at the Post Office or PayPoint Outlet using a payment card or fob or barcode

Payments can be made at any Post Office or Paypoint outlet using your existing Allpay card.

Please note that these payment methods can take longer to process which can lead to delays in your payment being credited to your account.

Contact us


Call 0115 905 1515 to discuss rent payments, debt advice, welfare benefits and more.


You can email us at


If you need to post anything to us, our address is:

Jigsaw Group
Revenues Section
Cavendish 249
Cavendish Street

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