Paying your rent

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Choose from the index:
Direct debit

This is the easiest way to pay your rent. Once set up, we will collect your rent automatically when payment is due. All you need to do is make sure the funds are available. To set up a Direct Debit, you just need to call us and your direct debit can be set up over the telephone, you will need to have your bank details available, alternatively you can complete and return a Direct Debit mandate

You can download one either by clicking here, logging into your online portal or calling 0161 331 2215 to request one.

Direct debits are collected week on a Thursday or on the 1st, 8th 15th or 22nd of the month.

Standing order

A standing order should be set up via your bank. Log into the online portal or call 0161 331 2215 to request a form to complete and send to your bank.

24 hour automated payment line

Simply call 0115 905 1515 and have your card and bank details to hand, as well as your unique 8 digit payment reference number.

We take payments from the following cards:

  • MasterCard
  • Visa
  • Maestro
  • Visa Electron
Online 24/7

You can pay your rent online or straight from you mobile phones using the Allpay app. The app is free to download from the Apple App Store, Google Play and on Windows phones using the links below.

Step 2 – Follow the instructions to set up your account

You will need:

  • Your Allpay payment card (if you can’t find your card call us on 0161 331 2050 and we can help).  You will be asked for the long number across the middle of the card where it says ‘Payment reference number’.
  • The bank card that you want to make payments from.
  • A PIN number and a password so only you can access the app.

The payment should be in your rent account the next working day after you have made the payment via the app.

Pay at the Post Office or PayPoint Outlet using a payment card or fob or barcode

Payments can be made at any Post Office or Paypoint outlet using your existing Allpay card.

Please note that these payment methods can take longer to process which can lead to delays in your payment being credited to your account.

Contact us

Phone

Call 0115 905 1515 to discuss rent payments, debt advice, welfare benefits and more.

Email

You can email us at enquiries@gedlinghomes.co.uk

Post

If you need to post anything to us, our address is:

Jigsaw Group
Revenues Section
Cavendish 249
Cavendish Street

Coronavirus FAQs

We know that this is a worrying time and we understand that many of you will be affected financially by the measures the Government has put in place, but we’re committed to ensuring no one is evicted as a direct result of COVID-19 (Coronavirus). We’ve put together some FAQs about paying your rent, but if you need further advice and support, including helping you make claims for the benefits you’d be entitled to, call us on 0115 905 1515 or email us at enquiries@gedlinghomes.co.uk as soon as you can.

What do I need to do?

If you are in receipt of Tax Credits or Housing Benefit it’s important that you notify any drop in your income to the Tax Credits Team and your Local Authority Housing Benefit Department. Also if you are receiving Tax Credits or Housing Benefit and are no longer working because of COVID-19 we would recommend you speak with our Money Advice Team who will be able to determine whether making a Universal Credit claim is necessary depending upon your individual circumstances.

If you currently receive Universal Credit, and your employment circumstances have changed, you should update your online journal as soon as possible so that the Department of Work and Pensions can re-assess your entitlement.

If you don’t currently receive any top up benefits and your income has dropped we would recommend that you make a claim for Universal Credit, to include the housing element for your rent. If you are entitled to Universal Credit, you will be able to request an advance payment to give you access to funds straight away but you will need to repay this each month over the next 12 months. The Government has put in place additional measures to ensure that claims are paid without delay, and some people who may not have been entitled to benefits before, will now be able to make a claim.

All we ask is that you make a claim for the benefits you are entitled to, and pay to us your normal rent once your benefits are in payment. If you have had to wait for your benefits to be paid to you meaning arrears have built up on your account, we will come to an agreement for this to be repaid at an affordable rate, once things have settled down. Please email the rents team on enquiries@gedlinghomes.co.uk who will be able to help you set up this repayment arrangement. You can also contact them on 0115 905 1515 .

What about my rent account?

We know that this is a difficult time for everyone, and we will continue to support you through it, all we ask is that you keep in touch. We are committed to a ‘no eviction’ approach in line with national guidelines, and therefore we will not take any action for unpaid rent during this time if you are affected by Government measures or the impacts of coronavirus. There will be no interest or additional charges added to your account.

I’m not sure what I am entitled to. Can you help me?

We have a Money Advice Team who can advise you on making a claim for benefits. You can email them on moneywise@gedlinghomes.co.uk or call them on 0115 905 1515. Alternatively use the online calculator tool to check if you’re eligible to make a claim for benefits during this time.

I’ve heard that mortgage lenders are offering 3 month mortgage payment holidays. Can I have 3 months off from paying my rent?

Mortgage lenders are offering payment holidays for up to 3 months for people whose income has been affected by the coronavirus. This will need to be paid back to lenders, and interest is likely to be added. The Government has introduced additional support which means that you may now be entitled to claim for your rent to be ‘paid’ whilst your income is affected. Please click here to check if you are eligible for help with paying your rent.

I’m already under a payment agreement or court order for my rent. What do I do?

If your income has not been affected by the measures put in place, you will need to carry on paying as you normally do. If your income is affected, and you are now unable to meet these payments, please email or call on 0115 905 1515 to discuss your account. We will assess your current agreement or court order to make sure this is still affordable for you.

I usually pay my rent at the local shop / Post Office and I can’t go there now. What should I do?

There are a number of different payment methods available to you.
• Use your AllPay card to make payment using the AllPay telephone line on 0115 905 1515 or you can pay your rent online
• Use your AllPay card to make payment by downloading the AllPay app for your smart phone
• Pay your rent by bank transfer using your online or telephone banking. Make sure you quote your tenancy number as your payment reference so we can allocate the payment to your rent account. Our bank details are as follows:

-Sort code: 01-00-39
-Account number: 11906421

• Set up a direct debit– contact us on 0115 905 1515 to set up a direct debit.

I usually call your offices to pay my rent using my debit card. What should I do?

You can still call us on 0115 905 1515 to make a payment over the phone using your debit card or call our 24/7 payment line on 0161 331 2224.

Further support and information

• The Government have provided information and guidance for self-employed people and businesses faced with financial difficulties as well as a dedicated Business Support Helpline who can provide additional advice on tax and benefits.
• Universal Credit guidance for claimants that are self-isolating has been published by the Department for Work and Pensions (DWP). You will not be sanctioned if you do not attend your Job Centre appointments.
We will continue to update our website if anything changes over the coming weeks. We appreciate that situations are changing on a daily basis at the moment, so if your situation changes, please keep in touch with us so we can support you.

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